Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Standard shipping takes 3–5 business days within the US. Expedited options are available at checkout. International shipping times vary by destination.

Do you ship internationally?
Yes. We ship to select international destinations. Shipping rates and estimated delivery times are calculated at checkout. For international corporate gifting, please visit our For Business page.

Can I track my order?
Yes. You'll receive a tracking link by email once your order has shipped.

What if my order arrives damaged?
Please contact us within 48 hours of delivery with a photo of the damage. We'll make it right.

Gifting

Can I include a personal message?
Yes. You can add a gift message at checkout. We'll include it with your order on a card — no pricing information included.

Do you offer gift wrapping?
All orders are packaged with care. Gift wrapping upgrades are available at checkout.

Can I send a gift directly to the recipient?
Absolutely. Simply enter the recipient's address as the shipping address at checkout and add your gift message.

I'm not sure what to send. Can you help?
Yes — that's exactly what our Gift Concierge is for. Tell us about the person and the occasion, and we'll find the right thing.

Corporate & Business Gifting

Do you offer corporate gifting?
Yes. We work with businesses of all sizes on employee gifting, client gifting, onboarding gifts, and year-round gifting programs. Visit our For Business page to learn more.

Can you accommodate bulk orders?
Yes. Please reach out through our For Business page for bulk pricing and logistics support.

Do you offer custom branding or packaging?
Custom packaging options are available for business orders. Contact us to discuss your needs.

Returns & Exchanges

What is your return policy?
We accept returns within 14 days of delivery for unused items in their original packaging. Sale items and personalized gifts are final sale. Please contact us to initiate a return.

What if I received the wrong item?
We're sorry — that shouldn't happen. Contact us and we'll resolve it immediately.

Products

Are your products ethically sourced?
We choose every product with care, including consideration of how and where it's made. Read more about our standard.

Do you carry alcohol-free gift options?
Yes — all of our gifts are curated to work for a wide range of recipients. Read our guide to choosing an alcohol-free corporate gift for more.

Still Have Questions?

Reach out through our Gift Concierge — we're happy to help.